Consumer Forum Computerization (CONFONET)


To set up Information Communication Technology (ICT) infrastructure at Consumer redressal forums in the country including Jharkhand to provide IT solution at each level in order to provide:
    Transparency and efficiency
    Systematizing of work
    To achieve time bound delivery of justice to the consumers.


There are 22 District forums and a state commission in Jharkhand. Case Monitoring system is an intranet based application to record the proceedings of cases registered by complainants or appellants in consumer courts and provides an easy retrieval of information. Thus the job of monitoring the status of multiple cases as well as maintaining their statistics is highly simplified

The salient features are:

  • Automated scrutiny process
  • Generates case number automatically
  • Reduces the delay in preparation of cause list.
  • Helps storage and easy retrieval of judgments.
  • Helps to obtain the case status easily.
  • Helps litigants to obtain copies of judgment.
  • Generates administrative reports for e.g.

Particulars of cases filed and pending .
Particulars of disposed off cases within 90 days,90 days to 150 days, Above 150 days.
By selecting any duration and state.
Cases filed, disposed and pending since inception, yearly & quarterly basis.
Cases filed disposed and pending State / District wise.
Daily case monitoring at the state consumer commission and the district consumer forums has been streamlined. A dedicated networking connects NCDRC, SCDRC, District forums etc.
Platform is web based application using J2EE and WAS with DB2.


Contact Details

National Informatics Centre (NIC)
Jharkhand State Centre
2nd Floor, Engineers Hostel-II, Dhurwa
Ranchi-834 004