CPGRAMS

Description

CPGRAMS

URL : pgportal.gov.in
CPGRAMS : The Objectives of CPGRAMS are to enable
 . Online Registration of grievances by citizens
 . Online forwarding by the nodal Public Grievance Officers
 . Monitoring the grievance redress process
 Goal Achieved: Efficient & Speedy redress of public grievances
CPGRAMS : The interfaces
•The Public Grievance Redress portal has the following interfaces for
–Citizen to lodge/monitor grievances
–DARPG(the nodal Agency) / Apex Organizations to Monitor the redress action of the public grievances
–Ministries & Departments to manage the Grievances and send ATRs through CPGRAMS
Highlights of CPGRAMS…
 Online Receipt of grievances forwarded by Nodal agencies
 Online receipt of grievances by Ministry/Department lodged through Internet by citizens.
 Lodging of grievances in the system received locally in respective offices of Ministry/Department/ Organization.
 Online Forwarding of grievances to subordinate organizations.
 Various Monitoring reports at all levels.
 E-mail & SMS alert to the citizens as soon as a complaint is lodged.
 SMS Alerts to citizens and nodal officers at different stages
 Attachment of documents while lodging the grievance
 Attachment of ATR while sending the ATR to the higher authority.
 Citizen can view the status at any point of time.
Implementation : It has been implemented in Govt. of Puducherry. The Deputy Secretary of (ARW) is the State Nodal Officer for CPGRAMS. The department officials have been provided training.

Contact Details

K. Mohan, PSA

NIC, Puducherry UT Unit
Chief Secretariat
Puducherry

mohanabi[at]nic[dot]in
04132336675