Electronic Citizen Services (ECS)

Description

ECS is a G2C project launched in Oct 2007 for handling around 36 types of services offered by District and Tehsil offices to citizens. The services are categorized as Orders, Permits, Licenses, Certificates, etc. At design stage of ECS, the service parameters are defined and built for each service including (a) classification of service (b) various operating levels like dealing clerks, Assistants, Asst Commissioners along with their defined roles (c) time frame fixed at each level (d) work flow for the service. With this design architecture, every application for a service received at District Collector/Tehsil office is tracked at each level till final delivery of service to citizen. Now, citizens submit application for various services, get acknowledgement across the counter and can track status of their application through website, IVRS, helpdesk or Kiosk. Around 20,000 applications from citizens are serviced every year. The citizens can download the final output for some of the services directly from website. The back end databases are also simultaneously made online with ECS in synchronization.

Contact Details

State Informatics Officer

State Informatics Officer
Andaman & Nicobar UT Centre
11, Old Pradesh Council Building
Secretariat Complex
Port Blair -744101

sio[at]and[dot]nic[dot]in
03192 - 232733