Integrated Network Operations Centre (iNOC) is responsible for the constant monitoring & troubleshooting of network devices to ensure round the clock management of NICNET. The iNOC team specialises in technical issues relating to network and guarantees a fast response time to all critical issues. Contactable by phone, fax or email 24 hours a day, all year round, for emergency cover and support, the team is geared up significantly to enhance NICNET services. Sophisticated alarm tools prioritise network related issues to ensure quick repair times. Scheduling of planned intervention and management of planned outages of the system, tending to basic daily network operation, fault handling and responding to customer queries are all tasks carried out by iNOC.