West Bengal
The West Bengal State Centre (NIC-WBSC) of the National Informatics Centre(NIC) has been actively involved in promotion and penetration of Information Technology towards E-Governance at the State and District Administration levels in line with the national mandate of NIC. During the last two decades, the NIC has developed and implemented several Information systems and Information and Communications Technology(ICT) applications covering a host of important Departments of the State and Central Government. The Information systems developed and implemented during late eighties and early nineties of the last century have evolved into ICT applications during late nineties with the advancement in and availability of technology. Citizen centric applications, service delivery systems and E-Governance applications being the present demand of the user community and so also of the administration, NIC-WBSC has gone ahead with development of citizen centric and service oriented systems. The result of this effort is demonstrated by a number of systems that are in operation in various Departments.

NIC-WBSC has proactively associated itself in the Mission Mode Projects(MMP) National e-Governance Plan (NeGP) of the Government of India for their implementation in the Government of West Bengal. The state Government has selected 15 Departments for the NeGP implementation and created as many Project e-Governance Mission Teams(PeMT). It is also decided by a high level committee of the state government that ICT consultants shall be engaged to carry out the tasks of study, analysis, development, implementation and post-implementation support on a mission mode basis. While NIC-WBSC is nominated as a technical member in all the PeMTs to assess, evaluate and monitor the progress of NeGP implementation, NIC-WBSC is chosen as an ICT consultant for seven of the Departments.

Although NIC-WBSC has extended support in almost all the important Departments of the state Government, a lot more remains to be done. What has been done so far is picking up selected important services of a Department for e-delivery of them and a good degree of success is achieved. The target is now to introduce E-Governance in true sense keeping all the aspects of service models G2C, G2G, G2E, G2B and the interoperability framework in view. After all an integrated web based software to e-deliver all the mandated departmental services including payment gateway (wherever applicable), RTI compliance, complaint redressal etc. should be there in place.

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